AutoZone Cares is a commitment by AutoZone, a leading retailer and distributor of automotive replacement parts and accessories in the Americas, to create a welcoming, diverse atmosphere with a focus on caring about customers, fellow AutoZoners, and the communities they serve.


This commitment is guided by a set of values that include providing WOW! Customer Service and Trustworthy Advice in an ethical manner.

AutoZone’s culture is what sets them apart from the competition, and they strive to always put customers first.


They have a Code of Conduct that provides practical ways to achieve the goals defined by their Pledge, Values, and Culture.

AutoZone’s Corporate Social Responsibility Report 2019 provides more information on its commitment to people, environmental responsibility, and community involvement.


What Is AutoZone Cares?

AutoZone Cares is a customer satisfaction survey program run by AutoZone, a retail chain specializing in auto parts and accessories.

The program aims to gather feedback from customers about their recent shopping experience at AutoZone stores.

The survey is available in both English and Spanish and can be accessed online or by phone. Customers who complete the survey are entered into a sweepstakes for a chance to win prizes.

The feedback collected through the AutoZone Cares program is used to improve the customer experience at AutoZone stores.

The company takes customer feedback seriously and uses it to make changes to its stores, products, and services.

In addition to the customer satisfaction survey, AutoZone Cares also includes several other initiatives, such as:

  • The AutoZone Foundation provides financial support to educational and charitable organizations.
  • The AutoZone Military Discount Program offers discounts to active-duty military personnel, veterans, and their families.
  • The AutoZone Community Partner Program, partners with local organizations to support community events and initiatives.

Through these initiatives, AutoZone Cares demonstrates its commitment to giving back to the communities it serves.

AutoZone customer satisfaction survey

The AutoZone customer satisfaction survey, officially known as AutoZone Cares, is a program designed to gather feedback from customers about their recent shopping experience at AutoZone stores.

  • Store layout and cleanliness
  • Product selection and availability
  • Customer service
  • Checkout process

The survey is available online at or by phone at 1-800-AUTOZONE (1-800-288-6966). It typically takes about 5-10 minutes to complete, and all responses are anonymous.


As a token of appreciation for your feedback, AutoZone enters all survey participants into a sweepstakes for a chance to win prizes. These prizes can vary, but they often include gift cards, auto parts, and other automotive merchandise.

Here are some additional things to keep in mind about the AutoZone customer satisfaction survey:

  • You must be at least 18 years old to participate.
  • You must have a valid email address to enter the sweepstakes.
  • You can only take the survey once per visit.

If you have any questions about the AutoZone customer satisfaction survey, you can contact AutoZone customer service at 1-800-AUTOZONE (1-800-288-6966).

AutoZone Cares Community

“AutoZone Cares community” doesn’t directly refer to a specific program or initiative by AutoZone, but rather encompasses the various ways the company engages with and gives back to the communities it serves.

Community involvement:

  • AutoZone Foundation: Provides financial support to educational and charitable organizations, contributing millions of dollars annually to various causes like youth development, health and wellness, and community development.
  • Community Partner Program: Partners with local organizations to support community events and initiatives, ranging from sponsoring youth sports teams to participating in food drives and clean-up events.
  • Employee volunteerism: Encourages employees to volunteer their time and skills to local organizations, supporting causes they care about.

Additional resources:

  • AutoZone in the Community: Provides an overview of the company’s community involvement initiatives.
  • Giving Guidelines and Contribution Requests: Details AutoZone’s charitable giving program and how organizations can apply for funding.


The conclusion for AutoZone’s customer care can be drawn from the consistent positive customer experiences, the company’s commitment to serving the driving public, and its focus on fair dealings and personalized services.

AutoZone’s ability to provide a remarkable customer experience, as highlighted by various customer stories and the company’s annual report, demonstrates its dedication to customer satisfaction.

The personalized website features, targeted email deals, region-specific flyers, linked repair tips, and convenient fluid disposal contribute to a positive customer experience, fostering trust and loyalty.